Refund policy

REFUND & RETURN POLICY

All sales are final. Disciple Project does not accept returns or offer refunds outside of the exceptions outlined below.

Damages & Issues Please inspect your order upon arrival. If you receive an item that is defective, damaged, or incorrect, contact us immediately at conner@discipleproject.ca so we can evaluate and resolve the issue. Claims submitted after 7 days of delivery may not be accepted. Photo documentation of the damage will be required. Please note that some items are intentionally distressed and may arrive with purposeful ripping, tearing, worn detailing, or other distressing methods — this is not a defect.

Sizing & Fit We understand sizing can be tricky. If your item doesn't fit, contact us at conner@discipleproject.ca within 14 days of delivery. Items must be unworn, unwashed, and in original condition with all tags attached. Approved sizing cases will be issued store credit — no cash refunds.

Exchanges We do not offer direct exchanges. All products are limited run and subject to availability. Reach out to conner@discipleproject.ca and we'll do our best to work something out.

Refunds Refunds are only issued for items that arrive damaged or defective. We are not responsible for packages lost in transit once handed to the carrier. If your refund request is approved, you will be notified and refunded to your original payment method within 10 business days. If 15 business days have passed since approval and you haven't received it, contact us at conner@discipleproject.ca.

Non-Returnable Items Sale items and gift cards are final sale and cannot be returned, exchanged, or refunded under any circumstances.